Estes Park Medical Center is dedicated to continually improving the care and services we provide.  We understand the need to stay on the cutting edge of the best medical practices and monitor our clinical outcomes on an ongoing basis.  We also monitor a wide variety of indicators in all departments to prevent medical errors and ensure patient safety.

 In an ongoing effort to better understand the needs of our patients and their families, Estes Park Medical Center conducts quarterly surveys through Avatar International, Inc. in order to elicit feedback regarding the quality of service in the following areas:  Emergency Department, Medical Surgical Inpatient Unit, Home Health Care, Hospice and Family Medical Clinic.  The data that we receive is used to set new goals and continually improve both quality and service.

If you receive a patient satisfaction survey, we ask you to complete the form.  By sharing your thoughts, you can help us make our care better in the future.  We also have the opportunity to recognize staff that may have gone above and beyond during the course of your care.

Your feedback makes us better!

If you have questions about the quality of care we provide

or would like to share an experience you’ve had at our hospital,

please contact the CEO at (970) 577-4470

or our Director of Quality at (970) 577-4314.

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HCHAPS Survey Data

 Survey Question: "How often did nurses communicate well with patients during hospital stay?"

"Communicated well" means nurses explained things clearly, listened carefully to the patient and treated the patient with courtesy and respect.

Scores are per cent of patients that gave the highest marks to the question "how well nurses communicate with our hospital patients". Conclusion: EPMC has exceeded the scores of the 5 hospitals closest to Estes, the Colorado hospital average and the average of all US hospitals. We are within 7 % points of the best Baldrige hospital related to this question.

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Survey Question: "How often did doctors communicate well with patients"?

"Communicated well" means doctors explained things clearly, listened carefully to the patient and treated the patient with courtesy and respect.

Scores are per cent of patients that gave the highest marks to the question "how well physicians communicate with our hospital patients". Conclusion: EPMC has exceeded the scores of the 5 hospitals closest to Estes, the Colorado hospital average and the average of all US hospitals. We are within 8% points of the best Baldrige hospital related to this question.

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Survey Question:" How often did patients receive help quickly from hospital staff"?

Patients reported how often they were helped quickly when they used the call button or needed help in getting to bathroom or using bedpan.

Scores are per cent of patients that gave the highest marks to the question "how often patients received help quickly". Conclusion: EPMC has exceeded the scores of the 5 hospitals closest to Estes, the Colorado hospital average and the average of all US hospitals. We are within 2% points of the best Baldrige hospital related to this question.

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Additional data available @ www.medicare.gov/hospital/search/compareHospitals.asp.

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